The Taitung County Environmental Protection Bureau set up a public health and emergency line as a normal and continuous work, and hopes to quickly investigate and deal with the implementation of the control plan through the 107 cases of air pollution in Taitung County, and grasp the aging of pollution cases and avoid The expansion or continuation of the pollution incident will enable the public to have a comfortable and pollution-free living environment.
The target of this project is the control of the case in Taitung County. By perfecting the case handling system and setting up a special unit, it can immediately go to the handling of various types of cases, shorten the processing time of the case, and strengthen the acceptance of the case. And professional training of on-site auditors to build public confidence and improve people's satisfaction with government administration in a fair and unbiased and proactive manner. The plan is from March 1, 2007 to February 28, 108. All work items have been completely completed, and the relevant work performance statistics are as follows:
In the 107th year of the project, 1,740 cases (4.78 pieces/day) were investigated, and 968 cases were reviewed. The total number of cases was reviewed and 2,708 items (7.44 pieces/day) were reviewed. The effectiveness of investigation and handling of cases was analyzed by non-holiday and The number of grievances at various times during the holidays, to discuss the most common time for public nuisance pollution, and to understand the key period of investigation and handling, and to analyze the most common types of pollution by the analysis of the differences between the public and the grievance industry, to propose relevant improvement measures. Reduce the number of sentiment goals.
The self-assessment project of the pollution control case control system includes the average on-site processing time (3.59 hours) and the settlement time (3.48 days) of the public nuisance cases, and the inspection rate (78.12%) according to the time specified by the lover, and transfer to other units to handle the case tracking management. (82.39%), the overdue ratio of Chenqing cases, the rate of derivation of people's dissatisfaction cases (75%), the ratio of repeated cases to the number of cases (1.12%), the survey rate of satisfaction surveys (76.23%) and the public The system screened cases for satisfaction surveys (76.82%) and other nine major projects, with a score of 28 points from the score, and the number of scores before the test was maintained at 24.65 points (23.93 points in 106 years), mainly due to the satisfaction of personnel survey time, derivative cases and The key file time (the time after the case was filed and the case was closed) was delayed, and the follow-up process was strengthened and strengthened.
During the implementation period, we will conduct one-time education and training for the dedicated personnel and 10 hours of education and training related to the project. We will conduct one monthly review of the monthly tracking control review meeting and the monthly work report, and regularly track the progress of the cases that have not been closed and transferred to improve the situation. Chen Qing case investigation time limit.