The eight tasks achieved by this project in 2019 are introduced as follows:
(I) Enhance the functional integrity of the Main system, GIS system, and subsystem
1. Main system
The user-friendliness of the system platform was optimized according to users’ feedback. Data of various agencies were readjusted and integrated so that the user could rapidly view the data related to business permits, declaration, and investigation. The system interface was adjusted to synchronize with the inspection data of the updated EEMS system. The reviewing procedure was modified so that inspecting officers had the autonomy to decide the subsequent arrangement of an ongoing case. A database of auxiliary knowledge was established to improve information demonstration by using visualization software to display abnormal data in inspection cases.
2. GPS system
According to users’ feedback, the user-friendliness of the GPS system was optimized by incorporating inquiry function to retrieve the information on cadastral maps and versions of aerial photographs. The function of distance and area measurement and the real-time display of inspecting officers’ locations were also integrated into the system. A water pollution source-tracking system was newly established in Taoyuan. In addition, an IoT-based air quality monitoring system was created to incorporate into the GPS system to enhance the overall system performance.
The user-friendliness of the system platform was optimized according to users’ feedback. GPS is added to the subsystem, and the inspection procedure was improved by demonstrating information by tabs and drop-down menus. This project also evaluated the enabling statutes of various pollution categories, including 12 environmental protection laws, 629 acts, and a total of 410 pieces of articles, sections, and items.
(II) Collect necessary data based on the data analysis requirement
The system platform has automatically acquired data from 16 agencies. The size of the IMP containing 386 datasheets.
(III) Review and establish novel smart logic modules and analyze considerable data by adopting experience and scientific methods
Examples were established through advanced data analysis based on the professional knowledge, logical thinking, and experience of senior inspecting officers. These examples provided onsite inspection experiences to improve inspection efficiency. This project continued to collect data for the inspection system and establish an analysis platform for examining unusual data. Analysis modules were created using existing business permits and declaration data to enhance abnormal data inquiry efficiency. The module could automatically introduce analytical results into the app of the subsystem so that inspecting officers could perform examination based on the unusual items onsite.
(IV) Improve the identification of pollution hotspots by integrating the rationality and correlation between various risk factors
This project reviewed previous inspections to determine the required data for analysis. The project personnel carefully identified the correlation logic among data, established modules, and formulated the score and weight of basic and advanced data categories. A conceptual graph of pollution hotspot development was created to enhance the personnel’s knowledge of related topics.
(V) Analyze the feasibility of introducing the AI-based smart customer service of Line to create a platform to provide 24/7 service
The feasibility of introducing LINE@ and LINEBOT smart service in the system was evaluated. This project established a prototype by repeating the processes of testing natural language processing, creating semantic data models, and semantics training to integrate Dialogflow and Line platform through a server.
(VI) Upgrade the facility by purchasing 41 sets of onsite inspection tools
This project purchased a total of 41 sets of Samsung Galaxy Tab A 10.1 (2019), and the accessories included styluses, matte screen protectors, pouches, bags, phone ring holders, and car chargers. In addition, this project applied for an unlimited 4G internet access service from Chunghwa Telecom for these devices.
(VII) Host seminars to promote the platform to inspecting officers
Educational training courses were held to demonstrate the operation of the main and subsystems. In addition to holding three educational training courses, this project hosted additional three courses to familiarize the personnel with the multi-search function. Therefore, a total of six training courses were held to improve the inspecting officers’ system operation.
(VIII) Record onsite inspection processes to put out six short (6–8 minutes) documentaries
Three video clips were taken during the onsite inspection in three regions. The video recorded the processes of the pre-operation of data analysis, system operations, evidence collection, and onsite inspection using mobile technology. Six documentaries of a length of 8–10 minutes were edited from the videos.
(IX) Assist on integrating customer feedback and communications management
During project implementation, the project personnel kept the spirit of service and continued to provide users with a fine service channel for comments or advice. The project personnel continued to fulfill administrative tasks such as routine work meetings and so forth.