The system in this project included environmental agents management information system, environmental agent permit and pest control industry license searching systems, characteristics of common microorganisms for environmental agent microbial preparations information system, and the information exchange platform of pest management operator services of both sides. In addition, environmental agents advocacy activities were conducted for registered industries. The project was divided into four major items which were explained as follows.
1. Integration of environmental agents system：(1) Digitizing the results of Taiwan environmental vector and pest monitoring and control technology plan was completed. 6 statistical reports on drug resistance and drug susceptibility testing and the geographic information about drug resistance and applications of pest control operators were provided. Reorganization of the function of application and review was completed. (2) The number of applications was 40 after reorganization of the function of sample approval document and natural substance products used as environmental pest repellants. (3) The number of records was 165 in characteristics of common microorganisms for environmental agent microbial preparations information system. The records were transferred to environmental agent permit and pest control industry license searching systems to provide unified query.
2. Improving system functions to complete management tools：(1) The function of edit permission for reporting application records was completed. There were 14 cases used it. (2) 7 evaluation indicators were completed to adjust the proportion of assessment weights. (3) Based on the user feedback, the function of environmental agent permit application and review was adjusted. It included label adjustment and adding the function of initial review form upload. 173 initial review forms were uploaded. Based on permit application and review practice, judgement step of review side was added, and multiple storage sites were provided for manufacturer requirements. (4) Inventory statistics of record form for environmental agents was corrected and group declaration was provided to optimize the declaration procedures for industry and improve the efficiency. (5) Due to the epidemic, the function of listing and filling protective equipment for pest control industry and necessity list of people going out under level 4 was provided to report entry and exit requirements of operators.
3. Maintenance system function：(1) Regular vulnerability scanning was conducted, and system weaknesses were modified. In terms of environmental agents management information system, scan reports presented none of low, medium and high risks to website security and website vulnerability scanning. (2) Reducing data entry errors through system check, setting pop-up reminders, and complete record of important information changes were provided. (3) System performance was monitored regularly. To respond to system emergencies, 24-hour real-time monitoring and network notification were designed. (4) Performance improvement of existing systems complied with user-friendly system for company and authority.
4. In terms of advocacy activities, 6 online seminars of introducing the system operation were held for manufacturing, vendors, and pest control industries, and there were 351 participants. In terms of pest control industry, survey of gender differences was conducted to understand the current gender ratio and working conditions. The result showed that 466 (81%) was male and 108 (19%) females according to 305 questionnaires. The main reason for low female employees was heavy spray equipment and midnight application. 2 types of stickers, 5 types of free postcard/online flyer and 2 types of L-folder were made before September 30. A total of 3,750 copies of publicity were printed to provide for different audiences to increase the influence.