The project goal contains five core objectives as “enhancement of the Environmental Management System (EMS), the Industrial Waste Report and Management System (IWR＆MS), and the Resource Management System (RMS)”, “implementation of expanded control operation and reinforcement of the Global Positioning System (GPS) self-management function”, “provision of toll-free consultation hotline service” and “strengthening information security, ensure normal operation of industrial waste related information system (EMS, IWR＆MS, RMS and GPS)”, as well as “implementation of information disclosure and improvement of administrative efficiency”.
Optimization of the system efficiency and improvement of the process flow to enhance the system service quality is one of the important targets valued by this project that through cooperation with the Department of Environmental Monitoring & Information Management in the adjustment of performance effectiveness as well as through the adjustment of self-monitoring system effectiveness, the system compiler has been upgraded step by step. Additionally, in response to the pandemic situation, the project has researched and developed the delivery manifest in electronic format for hazardous industrial waste delivery reporting service particularly for medical waste. In coordination with the Environmental Protection Administration (EPA) in promoting the integration of permits, the project has established an integration consultation platform in the EMS to expedite on the review process. In terms of improving resource recycling management, the project has established the function for products final flow reporting and external inquiry forms to enhance recycled products final flow management operation, so as to accomplish even better management for the complete lifecycle of industrial waste.
In order to strengthen the purpose for the management of waste collection and disposal vehicles to comply with their actual transportation condition, the project in this year has newly increased and adjusted the auditing patterns with continued random sampling and monitoring of the vehicle suppliers’ rate of compliance with the required standards. The project also optimized the geographic information system to provide users with cross browsers operation and other functions. In order to enhance effective management for Environmental Bureaus, the project has completed the adjustment for cross counties and cities reviewing of relevant vehicles tracking service and optimized the advisory area waring function to facilitate environmental management units in their control and monitoring.
The project provided toll-free service hotlines for inquiries on industrial waste. On an average, 4,300 inquiries were received per month regarding permit applications, reporting, and system operation. The project also continuously updated the FAQ section to provide a comprehensive knowledge base for industrial waste management and to provide more professional consultation services as well.
In order to improve the system information security, the project has laid down scheduled checks and backups operation process flow, with regular system vulnerability scanning and correction, to build sound protection mechanism for the system information security, to ensure the system information safety, availability and integrity. The project has continued its coordination with EPA and independent vulnerability scanning management to enhance the system security level. The project also cooperated with EPA in introducing the ISO 27001 practices and in collaboration to carry out the integration and establishment of all documentations.
In terms of statistic works and administrative supports, the project has completed the edition of the 2021 annual report and updated the statistical data 12 times for industrial waste reported in the IWR&MS systems. The project also assisted EPA in conducting GPS project auditing and carried out at least 378 statistical cases of ad hoc requests to support the promotion of EPA management policies.